Shipping policy

Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

At the moment, we offer only Standard Economical Shipping, free of charge. 

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

We do NOT ship to P.O. Box addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages 

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

COVID-19 Announcement

Due to the influence of COVID-19 pandemic, shipping maybe delayed. If that happens, please get in touch with our customer service team through our customer service email vanlee89@163.com or through the Contact Form on the Contact Us page. Your understanding and support is highly appreciated.